sap support Fundamentals Explained
sap support Fundamentals Explained
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Accessibility a number of support channels that can assist you solve your problem in the easiest way attainable. All the support channels are integrated into the applying, applying artificial intelligence (AI) algorithms to suggest the most beneficial channel to resolve your difficulty.
SAP's predictive and preventative support capabilities and functionalities aid take care of issues ahead of they happen. Illustrations include:
A effectively-documented case better facilitates processing and will save time Find out more in regards to the Get Support application.
Agenda a Manager enables you to guide a fifteen-moment connect with using a support manager with your medium or high priority support case using a two hour lead time less than the following disorders:
Scheduled appointments need a minimum of 24 several hours detect to permit engineers to organize for that session.
Are there any technical demands to utilize Professional Chat? In case you are unable to use our chat Software, you could possibly have to update your browser/community configuration, specifics can be found in SAP Understanding Foundation Write-up 2392095.
When enduring concerns With all the features within your SAP Answer, you have got some ways to have interaction with SAP authorities:
Professional Chat for VAR-d support associates and their finish shoppers A performance allowing VAR-delivered support partners to work with Qualified Chat for his or her conclude sap support services prospects' techniques is at present not obtainable.
In case you are an on-premise client, make sure your distant relationship is open up and supply distinct, legitimate conversation information. See SAP Awareness Base Post 2633442 for particulars.
Our team of engineers are below and able to roll, so basically give us A fast get in touch with or total this way in this article.
Be aware: Assistance requests are intended for regime tasks in your cloud products and solutions, which are unrelated to surprising service delays or disruptions.
From its inception, SAP's Purchaser Support has stood out for its expanded part further than bug fixes and concern resolutions. Daily duties include things like fixing tickets and resolving challenges, all geared toward maximizing client enterprise price, securing investments, and optimizing SAP functions. We're a proactive organization partner committed to supporting prospects attain their aims.
Crafted-In Support provides you with proactive and customized suggestions from within your products, offers you guided entry to SAP know-how and support experts, and minimizes hard work for getting support tailored to your SAP solution.
The chat transcript and every one of the attachments will always be captured and recorded inside your circumstance log, if the concern is resolved instantly or not.